Last updated - 27/11/2020
- Tier 4 in Scotland - essential repair, maintenance and installation work only - 27/11/2020
- Added link for the new circuit breaker rules in NI applicable from 27/11/2020
- Added link to the new three-tier system for England which will apply from 2nd December - 25/11/2020
- Information rationalised and links updated 18/11/2020
No one can deny that 2020 has been a 'challenging' year, thankfully for our sector, the maintenance of heating and hot water are seen throughout the UK and Ireland as essential services and may largely continue when other sectors have been instructed to shut their doors. Having said that, guidance and rules surrounding working in other people's homes do vary from region to region, so it's important to check locally whether there are limitations to the type of work that can continue - eg emergency repairs only rather than planned upgrades.
This page aims to provide links to the latest official guidance, but please check the last updated date as advice/rules may have subsequently changed and always double check your local rules too as they may be different.
We hope that you find the information on this page helpful, please email us if you have any feedback or further questions.
Coronavirus - information for heating technicians
Follow the links below to quickly access the information section you need.
1- OFTEC Services
Our offices are now fully open although most staff are working from home so that others can work according to the social distancing guidelines.
- Our technical helpline is taking enquiries as normal
- Registration services is offering all services and benefits. The team are processing applications and renewals as quickly as possible.
- OFTEC Direct has reopened for all products - although we are only accepting orders through the website, if you haven't already created an online account for the shop - please click here.
- Inspections are continuing as normal - see below.
Many OFTEC functions and services can be accessed online - these will remain unchanged and include:
- works notifications
- updating technical books
- updating your contact details
- renewing your registration online
- Ordering control documents, technical books, tools and equipment.
If you need to contact us, you can find full details on our contact us page.
2 - Maintaining your registration during the restrictions
In recognition of the unprecedented circumstances we have found ourselves in, we introduced the following five measures to support our registered businesses:
- Free extension to your registration
- Direct Debit payment holiday for registered businesses
- Training courses
During the first lockdown period in the UK and Ireland when most registered businesses were limited to emergency call outs only, we extended the registration payment period for two months free of charge for all businesses that maintained their registration by keeping their qualifications in date and agreeing to any inspection/compliance requests. For example, if your registration was due to renew on the 1st August 2020, your new renewal date would be the 1st of October 2020.
You can find out your new expiry date in your online account.
We implemented a payment holiday in May and June for those who pay their registration fees by monthly direct debit. Payments resumed in July. Please note, this means that payments will continue for an extra two months after they were due to finish.
Registered technicians whose qualifications were due to lapse between 1st March and 31st May were granted a three month extension of qualification period, as most courses were postponed. As training centres have now all been open since the summer
it is expected that training be completed on time - though you may need to book a course further in advance because of the reduced places available on each course.
A full list of centres can be found here - please note, you may need to increase the search distance more than usual to find a centre with course availability. Your chosen centre will advise on any changes to usual practices to ensure the safety of staff and trainees. For further information about training and assessments, please email David Knipe or telephone 07866 507265
If you are not able to book onto a training course before your qualifications expire, please email our registration team, including your registration number and date of the course you have managed to book (please provide a copy of your booking confirmation). We will review the information provided and confirm whether we can extend your qualification to enable you to maintain your OFTEC registration.
All OFTEC inspection work has now resumed. Our inspectors have completed a risk assessment for carrying out inspections and we have adopted the interim policy of only inspecting equipment located outside - eg external boilers, heat pumps and oil tanks. If you are due an inspection, your regional inspector will be in touch to make the necessary arrangements, please do all you can to facilitate the inspection as quickly as possible.
Your registration was not penalised as the result of any lockdown cancellations.
3 - Keeping your customers informed
Whilst restrictions are in place, it is a really sensible idea to keep your existing and potential customers informed. If you have a website or social media pages, make it clear whether or not you are working and the type of work that you are doing at the moment eg emergency breakdowns only, reduced hours or open as usual.
It's also good practice to outline any extra precautions you are taking or changes to your working practices designed to keep both you and your customers safe – publish them clearly on your website or social media page. If you do not have anywhere to publish them, you could email or post a new working practices document to your customer so that they can read it through before you arrive on site.
Clearly demonstrating that you've considered the potential risks and put in place ways to reduce them will help reassure customers who are anxious about tradespeople coming into their home. Plus, by letting your customers know about changes to your working
practices in advance, it could save aggravation once you arrive or when you ask for payment.
4 - Supporting your customers
To avoid unnecessary call outs or double visits, we've provided some basic 'trouble-shooting' tips that you could run through with your customer before you visit. This may help diagnose an issue remotely and allow you to obtain necessary parts before visiting, in some cases, you may even be able to help your customer fix a simple issue themselves by using a video call. You may also like to read our consumer advice page.
5 - Fuel deliveries
Your customers may be concerned about getting fuel deliveries, UKIFDA the trade body for the fuel distribution industry, can provide details of their local approved delivery companies. You could also encourage older customers to sign up to their Cold Weather Priority Scheme.
6 - Getting paid on time
In our recent survey, some businesses reported more issues than usual in getting paid for work. There is a section on the Small Business Commissioner website which may help. Alternatively,
the FSB (UK only) provides free debt recovery support for their members (OFTEC registered businesses can save £30 off membership using code OFTEC30) click here for details.
7 - Guidance for what you can and can't do in each region
All businesses are different and you need to be familiar with the official guidance for your region so that you can make the right decisions about the work you take on and the changes to working practices you need to introduce to keep your staff, families and customers safe.
The Work Safe. Safe Work campaign has straightforward, useful advice about working in other people's homes - it was produced by TrustMark and so is aimed at the UK market, but the advice is sensible for Ireland too.
Links to official guidance to restrictions and on working in other people's homes for each region can be found here:
- England (working in other people's homes)
- National restrictions from 5th November
- New three tier system from 2nd December
- Check which tier you are in with the postcode checker
- Wales (working in other people's homes)
- Scotland (local protection levels)
- General guidance and support
- Please note - in level 4 locations, essential work only may be carried out.
- Northern Ireland
- Republic of Ireland
- Republic of Ireland (alert levels and plans for living with Coronavirus)
Please note, whatever the level of restrictions in your area:
- No work should be carried out by a tradesperson who has tested positive for coronavirus or who is experiencing coronavirus symptoms, however mild, or where someone in their household has symptoms. This includes:
- a new continuous cough
- high temperature
- a loss of, or change in, your normal sense of taste or smell (anosmia).
- No work should be carried out in a household which is isolating because one or more family members has symptoms. The only exception to this is to remedy a direct risk to the safety of the household and additional precautions should be taken.
- If work needs to be carried out in a household where the occupants are clinically vulnerable, additional precautions should also be taken to avoid face-to-face contact and you should be particularly strict about handwashing, coughing and sneezing
hygiene, such as covering your nose and mouth and disposing of single-use tissues.
8 - Official financial support schemes
Whilst most heating businesses have reported healthy order books, no one can predict what prolonged restrictions will do to customer confidence and ability to invest in upgrades to their homes. If you find that your business income is down, you may want to investigate whether you are eligible to financial support from the UK or Irish governments.
The UK government set up an unprecedented number of support schemes to help businesses survive the lockdown. These are designed to help with cashflow, provide an income for PAYE employees and the self employed (although we are aware that there are some individuals or business that have unfortunately not been eligible for any support).
- Use the online support checker tool to identify the support schemes you qualify for (England, Wales, Scotland and Northern Ireland).
- England - specific support
- Wales - specific support
- Scotland - specific support
- Northern Ireland - specific support
- The Federation of Small Businesses (FSB)
- If you are currently employing an apprentice, you can view the latest guidance here.
- A guide to protecting you and your business from fraud and cyber crime.
- If you need to inform Companies House about changes to your business, there is now a digital upload system for some of the forms. Click here for details.
Republic of Ireland
There are a number of support schemes for businesses in the Republic:
9 - Help for individuals
- As well as the impact on businesses, social isolation can have a negative effect on our mental wellbeing - you may find some of these online guides useful at this time.
- Many product manufacturers are providing free online product training - it doesn't beat getting your hands onto products in a training room, but it can be a good introduction to products or brands you haven't used before. Search for the brands you are interested in on their website or You Tube channels.
- Some of the centres in our approved training network have made part of the course online rather than in person which you may find more convenient. Speak to your local centre for more details.
- The UK government has published a FREE TO USE online learning platform covering everything from basic numeracy to advanced digital marketing skills.
10 - Health and Safety advice
The Health and Safety Executive and Health and Safety Authority in Ireland have also issued advice for the workplace which can be viewed online:
HSE have issued further guidance on how they will be regulating occupational health and safety during the Coronavirus outbreak.
11 - Where to find additional help
There is a UK government web page which links to a host of organisations offering support to individuals and businesses at this time.
The Federation of Small Businesses (FSB) provides free HR, H&S and legal advice to their members as well as debt recovery support and useful webinars. Some of this advice is also available to non-members. Their regional reps are also extremely knowledgeable and can offer useful advice for small businesses. If you are considering joining the FSB, OFTEC registered businesses can save the £30 joining fee by following this link and quoting OFTEC30.
The Department for Business, Energy and Industrial Strategy (BEIS) sends out regular guidance by email for businesses, their emails flag important deadlines for receiving money from grants or support schemes - sign up here.
There is a network of regional Growth Hubs in the UK that offer free support for businesses - this includes free training and free one to one business advice. Click here to find your local office or call 0300 456 3565. Many also host free online webinars or training on a host of topics such as marketing your business and can also offer grants to support business growth.
12 - Keeping you updated
We will notify you of any changes in the service we offer via email, our website and social media - make sure you follow @OFTEC on Twitter for the latest updates.
If you are changing contact details, please update your account at www.ofteconline.com to keep receiving Oil Installer and E-News. Remember, if you are a sole trader, you need to update your business details as well as technician details.
We sincerely hope that everyone is managing to look after themselves and their families in these uncertain times.
Other pages in this section
If you need more assistance, please email our registration team
As we now are operating with a skeleton staff, we may take slightly longer to respond. Please bear with us during this time.